This website www.collagenvital.com (hereinafter the “Site”) is operated by VITA RECHERCHE. Its registered office is located at 32 rue de Chevert, 75007 PARIS - FRANCE
VITA RECHERCHE could be contacted by email or phone (see menu / contact). Communications shall be made either in French or in English.
01 – PREAMBLE
These Terms & Conditions (hereinafter the “Terms & Conditions”) shall apply to orders placed on the Site by any natural person who is at least eighteen (18) years old, without business purposes (hereinafter the “User”) wishing to make a purchase on the Site. The User and VITA RECHERCHE are hereinafter collectively referred to as the “Parties”.
Parties agree that the Terms & Conditions govern exclusively their relationship. VITA RECHERCHE reserves itself the right to modify the Terms & Conditions at any time. The Parties shall only be bound by the Terms & Conditions which are online the day the order is placed. Final validation of order by the User applies for acceptance of terms and conditions.
VITA RECHERCHE strives to respect the possible Code of Conduct applicable in the User’s country of residence. Therefore, if one of the selling terms is missing, it would be deemed to be governed by the Customary Practices in force in the mail order industry.
02 - OBJECT
The Terms & Conditions aim to define the selling terms between VITA RECHERCHE and the User, from the order’s placement until the after-sale services, through payment and delivery. The Terms & Conditions are available in English or French, depending on the User’s choice.
03 - PRODUCTS
The Terms & Conditions apply to products which are displayed and indicated as being sold and dispatched by VITA RECHERCHE (hereinafter the “Products”). Only the Products which are available on stock are offered.
The Products are described and displayed as accurately as possible. However, in the event of an error or omission, VITA RECHERCHE shall not be held liable. Products’ photographs are non-binding.
Products of Collagen Vital brand are a Food supplements. As such, they should be used as part of a healthy lifestyle and should not be used as a replacement for a varied and balanced diet.
Health benefits stated on packaging or website have not been evaluated by the Food and Drug Administration or European Food Safety Authority. This product is not intended to diagnose, treat, cure or prevent any disease.
04 - PRICES
Products’ prices are displayed in Euros (€), inclusive of Value Added Tax at the rate in force the day the contract is concluded. They also include the possible price reductions applicable the day the order is placed.
This price does not include the delivery charges (shipping and packing costs according to the appropriate tariff). These delivery costs (mentioned at Article 6) shall be indicated on the order form before the order’s confirmation.
The order placed by the User who resides in a country outside the European Customs Union shall be subject to customs duties and/or taxes (this includes possible local taxes) which must be paid by the User. In such a case, the User shall only be charged by VITA RECHERCHE with the price of his/her order exclusive of tax. Please note that VITA RECHERCHE is not capable of determining in advance the amount of these taxes. In this respect, the User is advised to contact his/her national Customs Office to check the latest applicable local requirements in his/her country.
The Products’ prices quoted on the Site are valid as long as they are online
05 - PLACING AN ORDER
5.1 Preliminary identification of the User
In order to place an order, the User has to login in with his/her email address or his/her customer number as well as his/her password. If it is his/her first order, the User shall follow a registration procedure as indicated on the Site.
If the User loses or forgets his/her password, he/she shall ask for it again by logging in to his/her customer account and by clicking on “forgotten password”. He/she shall receive it on the email address he/she would have provided at the time he/she had registered.
5.2 Registration and confirmation of the order
The User shall exclusively place his/her order online, through the Site.
After confirming his/her order, the User shall accept the Terms & Conditions, choose the delivery’s address and finally confirm his/her payment. This final step amounts to the completion of the sale contract between VITA RECHERCHE and the User.
By placing an order, the User agrees on the Products’ prices and description offered for sale. Any complaint about this shall intervene through the exercise of the right of withdrawal and through the legal and contractual guarantees as mentioned below.
VITA RECHERCHE reserves itself the right to freeze the User’s order in the event of a non-payment, an incorrect (shipping) address or any other problems occurring on his/her account until the problem is solved.
If the Product which has been ordered and paid is unavailable from stock (temporary unavailability or sold-out), the User shall receive an e-mail informing him/her of this unavailability. If the Product is sold-out, it shall be cancelled and removed from the order and the User shall be fully refunded. However, the rest of the order shall remain firm and final.
5.3 Order’s acknowledgement
VITA RECHERCHE shall acknowledge the User’s order by email sent to the email address which he/she would have previously provided.
06 - PAYMENTS
The User shall pay his/her purchase online exclusively:
-by payment card: Blue cards, Visa, Mastercard. The User’s bank account shall be deducted once the item has been
dispatched. Only the price of the actual dispatched Products shall be deducted.
If the Product is temporary sold out or unavailable, the deduction of the User’s payment card shall occur once the items have actually been dispatched.
-with his/her PayPal account: By choosing to pay with his/her PayPal account, the User shall automatically be redirected to his/her PayPal’s account. Once his/her PayPal payment confirmed, the User will be able to put an end to his/her order on the Site. The User’s PayPal account shall be deducted straight after the final confirmation of the order.
The User may be charged with the possible extra costs caused by the utilization of a foreign payment card. He/she shall be advised to contact his/her bank in order to get information about the exchange rates and/or exchange rate commissions likely to be in force.
In any case, VITA RECHERCHE guarantees the payments’ confidentiality and security which the User would have made, by using the SSL system. (Secure Socket Layer). In an attempt to prevent any fraud, the User is expressly informed that his/her bank details will not, at no point, be asked to him/her via email.
07 - DELIVERY
Delivery times are function to delivery mode selected by customer (regular or express). For France mainland, usual delivery time may vary between two (2) and five (5) days (providing product is available at order date and customer has communicated correct address), but cannot exceed thirty (30) days.
The parcel shall be delivered to the delivery address provided by the User. If the delivery officers do not hear back from the User within 48 hours, the User’s order shall automatically be send back to VITA RECHERCHE.
VITA RECHERCHE cannot commit on specific delivery time for dispatching abroad, given custom clearance is under responsibility of client.
Delivery costs are fixed fees depending on final destination/country of residence and mode of delivery. They will be displayed on website before order is validated.
08 - RIGHT OF WITHDRAWAL AND REFUNDS
The User may withdrawal from the contract within fourteen (14) days beginning on the day he/she received his/her parcel. He/she shall only bear the direct costs of returning the goods.
VITA RECHERCHE commits itself to refund the User as quickly as possible, at the latest within thirty (30) days beginning on the day VITA RECHERCHE receives the returned order. In any case, VITA RECHERCHE shall refund the costs of the item using the same method by which the User paid for them.
If he/she resides in a country outside the European Union, he/she shall provide to the carrier with the appropriate documents to the parcel’s re-import. If the User lives in a country within the European Union, he will have to return the order by his/her own means and at his/her expense. He/she can choose the transporter he/she likes to do so (local postal services, UPS, DHL etc).
If the User lives in a country outside the European Union, he will have to bear the customs duties due at the delivery time; the goods passing through territories in DDU (Delivery Duty Unpaid). If he/she wants to return his/her order, the User shall go to the offices of the transporter he/she would have chosen ( local postal services for example) and fill an export form.
He/she shall then be asked to indicate the item’s country of origin, its price and the appropriate incoterm DDU: Delivery Duty Unpaid. The User shall bear the costs of returning the goods but not the export duties.
09 - GUARANTEES
All the products sold by VITA RECHERCHE are subject to strict quality controls. However and despite our great care, some items might turn to be defective. In such an event, the User is kindly asked to return the said goods within thirty (30) days of the parcel’s receipt, providing sachets are not opened and in their original box, specifying the type of defect on the invoice and attaching the invoice form to the parcel resent.
10 - EVIDENCE, PRESERVATION AND STORAGE OF TRANSACTIONS
The online supply of the User’s card number as well as the confirmation of his/her order shall amount to an evidence of the entire order. This also makes the price of the items (as quoted on the form order) immediately due.
This confirmation amounts to a signature and express acceptance of all the transactions completed on the Site. However, in the event of a fraudulent use of his/her bank card, the User is advised to contact his bank for opposition.
The computerized records, stored in computerized systems of VITA RECHERCHE and of its partners under reasonable conditions of security, shall be deemed to be evidences of communications, orders and payments which occurred between the parties.
The archiving of forms order and invoices is made on a reliable and sustainable format in order to comply with the requirement of sustained and loyal copy under French Civil law.
11 - LIABILITY
VITA RECHERCHE commits itself to describe and display as accurately as possible every product sold on the Site. However, VITA RECHERCHE cannot be held liable where the failure to perform its obligations is due to an unforeseeable and insurmountable event caused by a third party to the contract or by a case of force majeure.
Similarly, VITA RECHERCHE cannot be held liable for any inconvenient or damages caused by the use of the Internet network, i.e. an interruption of the service, an external intrusion or the presence of computer viruses.
VITA RECHERCHE cannot be held liable for the breach of any provision which would be in force in the User's country, towards which it would not have actively targeted its activities, via marketing operations
12 - INTELLECTUAL PROPERTY
All the content you see and hear on the Site including underlying technology, are protected under copyright, trademarks or patents.
Trademarks, logos which are displayed on the Site belong solely and exclusively to VITA RECHERCHE. Their disclosure does not amount to a license granted by VITA RECHERCHE or a right to use any of the said trademarks and distinctive features protected under a copyright. Thus they cannot be utilized without being counterfeit.
Thus, it is strictly forbidden to copy, reproduce, download, post, transfer or distribute any document which comes from the Site, in any ways.
However, this shall be authorized under the following circumstances: it is possible to download a copy of these documents on a computer for a strictly personal and non-commercial use provided that the User does not change the information and keep the copyrights and other proprietary notices intact. The modification or the misuse of these documents amounts to a breach of the Intellectual Property rights of VITA RECHERCHE.
Where a User, who has his/her own website (for a non-commercial use), wishes to include a link to the homepage of the Site, he/she shall be obliged to seek the authorisation of VITA RECHERCHE before doing so. This shall not amount to an implicit this shall not amount to a transfer or assignment of right, title or interest in any content or materials.
13 - PERSONAL DATA
VITA RECHERCHE is the controller within the meaning of Article 4 of Regulation No. 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and Law No. 78-17 of 6 January 1978 on data processing, data files and individual liberties.
In order to comply with its contractual commitment (execution of orders and delivery) or for the execution of pre-contractual measures (in particular the preparation of orders and verification that a delivery can indeed be made to the indicated address), VITA RECHERCHE must collect certain personal information about you: surname, first name, e-mail address as well as postal address, products ordered.... By giving VITA RECHERCHE your email address, we will be able to send you an order confirmation.
VITA RECHERCHE cannot provide its services unless this data is provided.
The collection of this data may also be necessary for the sending of newsletters or promotional offers and communications about Internet events; such processing is then made necessary for the purposes of the legitimate interests of VITA RECHERCHE.
This information of a personal nature, in particular the processing of email addresses, may be subject to automated processing.
These personal data are held as long as the customer account created on the site www.collagenvital.com is not closed; after this closure, these data will be kept for the duration of the time limitation period to safeguard the rights of VITA RECHERCHE in the event of possible litigation.
In accordance with the Law n°78-17 of January 6, 1978 and the Regulation n°2016/679 of April 27, 2016, you are entitled to access, rectify, erase, limit, oppose and restrict the processing of personal data. You also have the right to oppose the portablility of these data.
To this end, you can file your request by regular mail (Vita Recherche, 32 rue Chevert, 75007 Paris) or e-mail (firstname.lastname@example.org), by (i) specifying the nature of your request, (ii) mentioning your customer account number and (iii) attaching a copy of your identity document.
Should you consider that your personal data is not processed in accordance with applicable laws and regulations, you may file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), the administrative authority in charge of matters relating to the processing of personal data. CNIL can be contacted by regular mail at 3, place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07, by phone at 01 53 73 22 22 and on its website: www.cnil.fr.
VITA RECHERCHE makes all effort to ensure the confidentiality and security of data transmitted on the web. This is the reason why the Website uses a secure method of payment such as SSL (Secure Socket Layer).
Collection, treatment and archiving of personal data: In an attempt to perform efficiently its obligations, VITA RECHERCHE must collect certain personal information about the User (surname, first name, email address and home address). By giving to VITA RECHERCHE his/her email address, the User will be able to receive an email acknowledging his/her orders.
VITA RECHERCHE is obliged by the law to check the accuracy and ensure the updating of the personal data that it had collected. Therefore, the User is entitled to access, modify and delete his/her personal information. The User is informed that these data will be automatically processed, especially the management of email addresses.
VITA RECHERCHE strives to ensure the confidentiality and security of the data transmitted on the Web. In this respect, please note that the website uses a secure payment mode, called Secure Socket Layer (SSL).
Cookies are small files downloaded on your computer (or any other terminal used for the access to the website).
By visiting this website, you accept the cookies to be used according this policy. If you are willing to refuse, you can either deactivate your cookies on your browser. We draw your attention to the fact that such deactivation may affect the conditions of navigation on the www.collagenvital.com site.
14 - LAW AND JURISDICTION
The Terms & Conditions are governed and construed in accordance with French law. Contracts concluded through the Site as well as any dispute arising out from them shall be governed by French law. An amicable solution (through an ombudsman system) shall be considered before any judicial remedies. In the event where this solution would fail, the French Tribunals shall have a non-exclusive jurisdiction to hear these disputes. However, this provision shall not deprive the European consumers from their national statutory rights.